All articles


How do I change my delivery address?

If you have entered the incorrect address on your order, please let us know by contacting us at 1800 773 777 or [email protected] and our team will attempt to handle any amendments. Please note, if your order has already been picked & pa

How can I track my order?

The progress of your order can be tracked on the internet by following the link in the email we sent you confirming dispatch. Another option is to go to the Strandbags website and click track my order here.

How much does delivery cost?

Our standard delivery rates vary based on the size of the items, starting from $6.95 per order. Please refer to the table below for the prices. The total delivery costs will be calculated during checkout.

Can my order be delivered to a PO Box/locker?

Yes, your order can be delivered to PO boxes and lockers. However, note that a courier fee will apply to orders that are being delivered to PO Boxes and lockers. Please also ensure the dimensions of the items you have ordered will fit in your PO Box/

Do you ship internationally?

Sorry, we do not ship internationally. We only deliver to mainland Australia and Tasmania presently.

How long will my delivery take to get to me?

**Due to high volumes during our promotional period we are experiencing longer than normal delivery and dispatch timeframes**. We would like you to receive your order as quickly as possible. Usually, the estimated time of dispatch from our warehouse

What if I am not at home when my order arrives?

If you are not present during an attempted delivery, a card will be left to inform you where your order can be collected instead. You can nominate someone else to get the delivery for you. Simply prepare an authorisation letter and IDs to authorise s

Do I need to sign for delivery?

The item I received is not what I ordered?

We take great care in packing your order. In the unlikely event of an item being incorrect when your order is delivered to you, please let us know as soon as possible. You can reach out to us via email us at [email protected] or use the

I am missing an item in my order

If you are missing an item in your order, please let us know as soon as possible. You can reach out to us via email us at [email protected] or use the 'Report Issue' tab on our help centre page here.