Strand Customer Help Center

<p id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 8px; color: rgb(0, 0, 0); font-family: BuenosAiresWeb, -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Noto Sans&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are missing an item in your order,&#xA0;please ensure you have unzipped any larger items as small pieces are often stored inside.<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 8px; color: rgb(0, 0, 0); font-family: BuenosAiresWeb, -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Noto Sans&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are still unable to locate the items please let us know as soon as possible.&#xA0;<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 8px; color: rgb(0, 0, 0); font-family: BuenosAiresWeb, -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Noto Sans&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can reach out to us via email us at customercare@strandbags.com.au or use the &apos;Report Issue&apos; tab on our help centre page&#xA0;<a href="https://customer-helpcenter.strandbags.com.au/en-US" target="_blank" rel="noopener noreferrer"></a><a href="https://customer-helpcenter.strandbags.com.au/en-US" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;

If you are missing an item in your order, please ensure you have unzipped any larger items as small pieces are often stored inside. If you are still unable to locate the items please let us know as soon as possible. You can reach out to us via email

I am missing an item in my order

Delivery

How can I get my receipt?

How do I change the email on my account?

How do I unsubscribe?

How do I check if my local store has the item in stock?

How do I provide feedback about my experience?

What are the Terms of the current promotion?

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Do you offer Laybys in store?

Why haven't you responded to my email?

FAQs

How can I become a member?

How do I login to my Strand+ Account?

How do I log out of my Strand+ Account?

I am having difficulties with my loyalty account

How do I redeem my loyalty voucher?

How to apply my 10% welcome code

When will I receive my loyalty voucher?

How to apply my 10% birthday voucher

I'd like to add a transaction to my loyalty account

I didn't receive my loyalty voucher.

My order isn't showing on my loyalty account

Strand+ Loyalty Program

The item I want is out of stock/not available

I have a question regarding a product

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I'd Like To Know The Current Promotions

Browsing

What payment types do you accept?

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How will I know if my order is successful?

I still have not received my order confirmation email

How do I check my order status

Do you price match?

My credit card details are not being accepted

My AfterPay account details are not being accepted

My PayPal account details are not being accepted

How secure is my personal information?

Do you allow corporate orders?

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Having trouble creating an account or logging into Student Beans?

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My shipping box is empty even though I added an item to it

I've Been Overcharged

The item I bought is now on sale

Product Quality

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Credit notes

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Purchasing

How do I choose to pick my order up in store?

How much will picking up my order cost?

How long will the pick up option take?

How do I change my click & collect location?

I want to change my delivery to a pick up

Click and Collect

How do I change my delivery address?

How can I track my order?

How much does delivery cost?

Can my order be delivered to a PO Box/locker?

Do you ship internationally?

How long will my delivery take to get to me?

What if I am not at home when my order arrives?

Do I need to sign for delivery?

The item I received is not what I ordered?

The item I received is damaged

I want to change my pick up to a delivery

My order is marked as "delivered" but I haven't received it

What is your exchange policy?

How do I exchange if I purchased online?

How do I exchange if I purchased in store?

What is your refund policy?

How do I return items if I purchased them in store?

How do I return items if I purchased them online?

What if the item is faulty?

Full Returns Policy

Returns & Exchanges

Collaboration

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Looking for something else?

I am missing an item in my orderUpdated 8 months ago