Strand Customer Help Center

<p>Pl<span style="font-size: 16px;">ease send us an email to <a href="mailto:customercare@strandbags.com.au" id="isPasted" rel="noreferrer noopener" style=" text-decoration: none !important;" target="_blank" title="mailto:customercare@strandbags.com.au">customercare@strandbags.com.au</a> letting us know your delivery address and we&apos;ll update it for you.&#xA0;</span></p><div data-block="true" data-editor="5k597" data-offset-key="9jori-0-0" id="isPasted"><div data-offset-key="9jori-0-0"><span data-offset-key="9jori-0-0"><span data-text="true" style="font-size: 16px;">The estimated time of delivery depends on many factors including but not limited to - where the recipient&apos;s address is located, stock levels and courier delays.</span></span></div></div><div data-block="true" data-editor="5k597" data-offset-key="1k8v0-0-0"><div data-offset-key="1k8v0-0-0"><span data-offset-key="1k8v0-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="5k597" data-offset-key="cpd7q-0-0"><div data-offset-key="cpd7q-0-0"><span data-offset-key="cpd7q-0-0"><span data-text="true" style="font-size: 16px;">Most Areas in Australia we estimate from 1 - 5 working days.</span></span></div></div><div data-block="true" data-editor="5k597" data-offset-key="9gnt6-0-0"><div data-offset-key="9gnt6-0-0"><span data-offset-key="9gnt6-0-0"><span data-text="true" style="font-size: 16px;">Regional locations, WA and NT can take up to 8 working days.</span></span></div></div><div data-block="true" data-editor="5k597" data-offset-key="13h78-0-0"><div data-offset-key="13h78-0-0"><span data-offset-key="13h78-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="5k597" data-offset-key="766l9-0-0"><div data-offset-key="766l9-0-0"><span data-offset-key="766l9-0-0"><span data-text="true" style="font-size: 16px;">*These are only an estimated time of arrival of the purchased items. We are really sorry if there are slight delays from time to time. Please allow extra time for your order to be delivered. Please note - Deliveries are only made between 9:00 AM and 5:00 PM.</span></span></div></div>

Please send us an email to customercare@strandbags.com.au letting us know your delivery address and we'll update it for you.

I want to change my pick up to a delivery

Delivery

How can I get my receipt?

How do I change the email on my account?

How do I unsubscribe?

How do I check if my local store has the item in stock?

How do I provide feedback about my experience?

What are the Terms of the current promotion?

How do I make a warranty claim?

How do I apply for a job with Strand?

Do you offer Laybys in store?

Why haven't you responded to my email?

FAQs

How can I become a member?

How do I login to my Strand+ Account?

How do I log out of my Strand+ Account?

I am having difficulties with my loyalty account

How do I redeem my loyalty voucher?

How to apply my 10% welcome code

When will I receive my loyalty voucher?

How to apply my 10% birthday voucher

I'd like to add a transaction to my loyalty account

I didn't receive my loyalty voucher.

Strand+ Loyalty Program

The item I want is out of stock/not available

I have a question regarding a product

How can I provide feedback about a product?

I'd Like To Know The Current Promotions

Browsing

What payment types do you accept?

How do I pay with Afterpay?

How do I pay with PayPal?

How do I pay with Humm?

How do I pay with Latidude Pay?

How do I pay with a gift card?

How will I know if my order is successful?

I still have not received my order confirmation email

How do I check my order status

Do you price match?

My credit card details are not being accepted

My AfterPay account details are not being accepted

My PayPal account details are not being accepted

My Humm account details are not being accepted

How secure is my personal information?

Do you allow corporate orders?

Do you offer student discounts?

Having trouble creating an account or logging into Student Beans?

How do I change my order?

How do I cancel my order?

My shipping box is empty even though I added an item to it

I've Been Overcharged

The item I bought is now on sale

Product Quality

Purchasing

How do I choose to pick my order up in store?

How much will picking up my order cost?

How long will the pick up option take?

How do I change my click & collect location?

Click and Collect

How do I change my delivery address?

How can I track my order?

How much does delivery cost?

Can my order be delivered to a PO Box/locker?

Do you ship internationally?

How long will my delivery take to get to me?

What if I am not at home when my order arrives?

Do I need to sign for delivery?

The item I received is not what I ordered?

I am missing an item in my order

The item I received is damaged

My order is marked as "delivered" but I haven't received it

What is your exchange policy?

How do I exchange if I purchased online?

How do I exchange if I purchased in store?

What is your return policy?

How do I return items if I purchased them in store?

How do I return items if I purchased them online?

What if the item is faulty?

Returns & Exchanges

Collaboration

Charity Donation

Other

Looking for something else?

I want to change my pick up to a deliveryUpdated 21 days ago