Strand Customer Help Center

<div id="isPasted" style="box-sizing: border-box;"><div style="box-sizing: border-box; overflow-wrap: break-word;"><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px;"><span style="box-sizing: border-box; font-weight: 200; font-family: Arial, Helvetica, sans-serif; color: rgb(40, 50, 78);">Our standard delivery rates vary based on the size of the items, starting from $6.95 per order. Please refer to the table below for the prices.</span></p></div></div><div style="box-sizing: border-box; margin-top: 10px; margin-bottom: 6px; padding-top: 10px; padding-bottom: 10px; text-align: left;"><div style="box-sizing: border-box;"><h3 style="box-sizing: border-box; margin: 0px; font-family: BuenosAiresWeb, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Noto Sans&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; color: rgb(0, 0, 0); font-size: 18px; font-weight: normal; line-height: normal; padding: 0px; display: block; text-transform: none; font-style: normal; letter-spacing: normal; text-align: left;" id="delivery"><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(40, 50, 78);">Delivery</span></h3></div></div><div style="box-sizing: border-box; position: relative; text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(40, 50, 78);"><img data-fr-image-pasted="true" data-src="https://i.shgcdn.com/404158be-f7db-4182-b822-131e8a4d835b/-/format/auto/-/preview/3000x3000/-/quality/lighter/" width height alt src="https://i.shgcdn.com/404158be-f7db-4182-b822-131e8a4d835b/-/format/auto/-/preview/3000x3000/-/quality/lighter/" style="box-sizing: border-box; border: 0px; max-width: 100%; min-height: inherit; max-height: inherit; opacity: 1; transition: opacity 300ms ease 0s;" class="fr-fic fr-dib"></span></div><div style="box-sizing: border-box;"><div style="box-sizing: border-box; overflow-wrap: break-word;"><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 8px; color: rgb(0, 0, 0); font-family: BuenosAiresWeb, -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Noto Sans&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Arial, Helvetica, sans-serif; color: rgb(40, 50, 78);">&#xA0;</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 8px; color: rgb(0, 0, 0); font-family: BuenosAiresWeb, -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Noto Sans&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box; font-weight: 200; letter-spacing: normal; font-family: Arial, Helvetica, sans-serif; color: rgb(40, 50, 78);">The total delivery costs will be calculated during checkout.</span></p></div></div>

Our standard delivery rates vary based on the size of the items, starting from $6.95 per order. Please refer to the table below for the prices. The total delivery costs will be calculated during checkout.

How much does delivery cost?

Delivery

How can I get my receipt?

How do I change the email on my account?

How do I unsubscribe?

How do I check if my local store has the item in stock?

How do I provide feedback about my experience?

What are the Terms of the current promotion?

How do I make a warranty claim?

How do I apply for a job with Strand?

Do you offer Laybys in store?

Why haven't you responded to my email?

FAQs

How can I become a member?

How do I login to my Strand+ Account?

How do I log out of my Strand+ Account?

I am having difficulties with my loyalty account

How do I redeem my loyalty voucher?

How to apply my 10% welcome code

When will I receive my loyalty voucher?

How to apply my 10% birthday voucher

I'd like to add a transaction to my loyalty account

I didn't receive my loyalty voucher.

Strand+ Loyalty Program

The item I want is out of stock/not available

I have a question regarding a product

How can I provide feedback about a product?

I'd Like To Know The Current Promotions

Browsing

What payment types do you accept?

How do I pay with Afterpay?

How do I pay with PayPal?

How do I pay with Humm?

How do I pay with Latidude Pay?

How do I pay with a gift card?

How will I know if my order is successful?

I still have not received my order confirmation email

How do I check my order status

Do you price match?

My credit card details are not being accepted

My AfterPay account details are not being accepted

My PayPal account details are not being accepted

My Humm account details are not being accepted

How secure is my personal information?

Do you allow corporate orders?

Do you offer student discounts?

Having trouble creating an account or logging into Student Beans?

How do I change my order?

How do I cancel my order?

My shipping box is empty even though I added an item to it

I've Been Overcharged

The item I bought is now on sale

Product Quality

How do I buy a gift card?

Credit notes

Purchasing

How do I choose to pick my order up in store?

How much will picking up my order cost?

How long will the pick up option take?

How do I change my click & collect location?

I want to change my delivery to a pick up

Click and Collect

How do I change my delivery address?

How can I track my order?

Can my order be delivered to a PO Box/locker?

Do you ship internationally?

How long will my delivery take to get to me?

What if I am not at home when my order arrives?

Do I need to sign for delivery?

The item I received is not what I ordered?

I am missing an item in my order

The item I received is damaged

I want to change my pick up to a delivery

My order is marked as "delivered" but I haven't received it

What is your exchange policy?

How do I exchange if I purchased online?

How do I exchange if I purchased in store?

What is your refund policy?

How do I return items if I purchased them in store?

How do I return items if I purchased them online?

What if the item is faulty?

Returns & Exchanges

Collaboration

Charity Donation

Other

Looking for something else?

How much does delivery cost?Updated 2 years ago

Delivery