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Strand+ Loyalty Program

How can I become a member?

Becoming a Strand+ Loyalty Program member gives you access to perks all year long, such as vouchers, offers, a birthday surprise and more. Find out more about the loyalty program here. It’s easy – all you need is a valid email address. Just drop into

How do I login to my Strand+ Account?

There are two ways you can log in to your Strand+ Loyalty Account:. Homepage Option 1. During Checkout

How do I log out of my Strand+ Account?

Currently, there are two ways you can sign out your Strand+ Loyalty Account:

I am having difficulties with my loyalty account

If you are experiencing problems with your loyalty account, please let us know at [email protected]. Our staff are always happy to assist you with your concerns.

How do I redeem my loyalty voucher?

Please ensure you have logged in first through the account page link below using your email address and password before attempting to redeem your voucher. Strand Account Login ​ To redeem a voucher, you simply need to select the product/s you wish t

How to apply my 10% welcome code

The 10% off welcome voucher should have been sent to your email address. Please use the below voucher details to complete your online purchase. Please note – the discount only applies to full price items and is not in conjunction with any other offer

When will I receive my loyalty voucher?

Please ensure you have logged in first through the account page link below using your email address and password before attempting to redeem your voucher. Strand Account Login ​ To redeem a voucher, you simply need to select the product/s you wish t

How to apply my 10% birthday voucher

The 10% off Birthday voucher should have been sent to your email address. Can you kindly please check your junk/spam folders to see if the email came through. If not please use the below voucher details to complete your online purchase. Please note –

I'd like to add a transaction to my loyalty account

Please send through your web order or receipt number, along with your loyalty account details, and we can add this transaction for you. We look forward to providing further assistance!

I didn't receive my loyalty voucher.

If you did not receive a Loyalty Voucher via email, please first check your Spam folder to see if it was delivered there. If you cannot locate it in your spam, please email [email protected] so our team can investigate.

My order isn't showing on my loyalty account

Please be advised that an order will only be added to your purchase history once completed, i.e. collected from your chosen pick-up store, or dispatched from a fulfilment centre. If you cannot see a purchase which should be linked to your account, pl