Strand Customer Help Center

Please be advised that an order will only be added to your purchase history once completed, i.e. collected from your chosen pick-up store, or dispatched from a fulfilment centre. If you cannot see a purchase which should be linked to your account, please get in touch with our Customer Care team.

Please be advised that an order will only be added to your purchase history once completed, i.e. collected from your chosen pick-up store, or dispatched from a fulfilment centre. If you cannot see a purchase which should be linked to your account, pl

My order isn't showing on my loyalty account

Strand+ Loyalty Program

How can I get my receipt?

How do I change the email on my account?

How do I unsubscribe?

How do I check if my local store has the item in stock?

How do I provide feedback about my experience?

What are the Terms of the current promotion?

How do I make a warranty claim?

How do I apply for a job with Strand?

Do you offer Laybys in store?

Why haven't you responded to my email?

FAQs

How can I become a member?

How do I login to my Strand+ Account?

How do I log out of my Strand+ Account?

I am having difficulties with my loyalty account

How do I redeem my loyalty voucher?

How to apply my 10% welcome code

When will I receive my loyalty voucher?

How to apply my 10% birthday voucher

I'd like to add a transaction to my loyalty account

I didn't receive my loyalty voucher.

The item I want is out of stock/not available

I have a question regarding a product

How can I provide feedback about a product?

I'd Like To Know The Current Promotions

Browsing

What payment types do you accept?

How do I pay with Afterpay?

How do I pay with PayPal?

How do I pay with Latidude Pay?

How do I pay with a gift card?

How will I know if my order is successful?

I still have not received my order confirmation email

How do I check my order status

Do you price match?

My credit card details are not being accepted

My AfterPay account details are not being accepted

My PayPal account details are not being accepted

How secure is my personal information?

Do you allow corporate orders?

Do you offer student discounts?

Having trouble creating an account or logging into Student Beans?

How do I change my order?

How do I cancel my order?

My shipping box is empty even though I added an item to it

I've Been Overcharged

The item I bought is now on sale

Product Quality

How do I buy a gift card?

Credit notes

How do I check my gift card balance?

Purchasing

How do I choose to pick my order up in store?

How much will picking up my order cost?

How long will the pick up option take?

How do I change my click & collect location?

I want to change my delivery to a pick up

Click and Collect

How do I change my delivery address?

How can I track my order?

How much does delivery cost?

Can my order be delivered to a PO Box/locker?

Do you ship internationally?

How long will my delivery take to get to me?

What if I am not at home when my order arrives?

Do I need to sign for delivery?

The item I received is not what I ordered?

I am missing an item in my order

The item I received is damaged

I want to change my pick up to a delivery

My order is marked as "delivered" but I haven't received it

Delivery

What is your exchange policy?

How do I exchange if I purchased online?

How do I exchange if I purchased in store?

What is your refund policy?

How do I return items if I purchased them in store?

How do I return items if I purchased them online?

What if the item is faulty?

Full Returns Policy

Returns & Exchanges

Collaboration

Charity Donation

Other

Looking for something else?

My order isn't showing on my loyalty accountUpdated a month ago