Through our website we accept Visa, Mastercard, American Express, PayPal, AfterPay, ZipPay, and Strandbags Gift Cards. In our Stores we accept Visa, Mastercard, American Express, AfterPay, Apple Pay, ZipPay and Strandbags Gift Cards.
Strandbags accepts payments with Afterpay for orders up to $1000; conditions apply.*. Afterpay allows you to enjoy your shopping now and pay it off in 4 fortnightly interest free instalments. Learn more about Afterpay at their help centre. *If you ma
Strandbags accepts payments with PayPal with no minimum purchase, online only. Learn more about PayPal at their help centre.
Please visit Latitude Pay to see full terms and conditions on this payment method. Online only.
Strandbags offers the gift of choice through gift cards you can send via express post and email. You can purchase a gift card in store and online here as your next surprise to your loved one.
If your order was successful, you will receive an order confirmation email. This will be in either your main inbox or your junk/spam inbox, so please check both of these.
If you have checked your email and are still unable to find your order confirmation, please reach out to us at [email protected]. Please include your full name and the email address used at the time of placing your order. After reaching
You will receive emails from us at each step of your order. If you have not received an email regarding an update, please select 'track my order' in our help centre.
At Strand, we want to offer the best prices on our great quality products. With our Price Match Policy, we’ll happily match any competitor’s price for the same in stock product. For our online customers, please contact our team before making your pur
Please check if all the relevant information, such as credit card number, expiry date and CCV, are correct and that your name appears exactly the same as on the card. If everything is correct and you are still experiencing difficulties, please check
Please check that your details are correct, and if you are still experiencing difficulties, please contact Afterpay Customer Service at 1300 100 729.
Please ensure that your details are correct, and if you are still experiencing difficulties, please contact PayPal Customer Service.
We value your privacy and work hard to ensure that your details are safe and secure. Learn how we keep your details secure in our privacy statement.
Yes, we do! Businesses can purchase in large quantities, with at least 10 items. If you are interested in buying items for your conferences, company-wide events and more, please reach out to us through the following methods so that we can help make t
Yes, we offer discounts for students when purchasing items from Strandbags! Get 10% off at Strandbags with Student Beans. Simply use our Strandbags student discount code at the checkout or in store to get the additional 10% off your purchase. Terms a
If you are having trouble with your account on Student Beans, please visit their help centre by clicking here.
If you have made an error on your online order, please let us know here as soon as possible, and we will try to amend it.
If you would like to cancel your order, please let us know here. *Please be aware that cancellations can only be processed for delivery orders prior to shipment. Once your order cancellation has been confirmed by one of our Customer Care team members
Your shopping bag will time out after 30 minutes. If this happens, you will have to re-add your items and try again. Apologies for any inconvenience caused by this.
Thank you for reaching out to us. We genuinely regret any inconvenience caused by your recent experience and the issue of overcharging.To swiftly address this matter and provide you with the necessary assistance, we kindly request that you respond to
Thank you for your enquiry!We're delighted to assist you with your request for a refund for the price difference, provided that the products are returned in their original condition with tags attached and within 30 days of purchase.Simply bring your
Our teams strive to provide our customers with the best range of quality products across our range. If you believe your item may be faulty, damaged, or incorrect, please head to one of our Strandbags stores to discuss this with our friendly staff, or
You can purchase a gift card at any of our stores, online here for AU customers, or here for NZ customers. Thanks for shopping with Strand!
Credit notes must be used in-store; we apologise for any inconvenience! However, you can use your credit note to purchase a gift card which can be used instore or online, or email your credit note details to [email protected] and we can
At this time, Strandbags Gift Cards are single use. If you choose to make a purchase using a gift card and the value of the purchase is less than the value of the gift card, you will be issued with a credit note valued at the remaining balance. If yo