What payment types do you accept?
We accept Visa, Mastercard, American Express, PayPal, AfterPay, Humm and Strandbags Gift Cards.
All articles
Purchasing
How do I pay with Afterpay?
Strandbags accepts payments with Afterpay for orders up to $1000! conditions apply.*. Afterpay allows you to enjoy your shopping now and pay it off in 4 fortnightly interest free instalments^. Learn more about Afterpay at their help centre. *If you m
How do I pay with PayPal?
Strandbags accepts payments with PayPal with no minimum purchase, online only. Learn more about PayPal at their help centre.
How do I pay with Humm?
Strandbags accepts payments with Humm for orders from $20 up to $2000! Online only. Learn more about Humm at their FAQ page.
How do I pay with Latidude Pay?
Please visit Latitude Pay to see full terms and conditions on this payment method. Online only.
How do I pay with a gift card?
Strandbags offers the gift of choice through gift cards you can send via express post and email. You can purchase a gift card in store and online here as your next surprise to your loved one.
How will I know if my order is successful?
If your order was successful, you will receive an order confirmation email. This will be in either your main inbox or your junk/spam inbox, so please check both of these.
I still have not received my order confirmation email
If you have checked your email and are still unable to find your order confirmation, please reach out to us at [email protected]. Please include your full name and the email address used at the time of placing your order. After reaching
How do I check my order status
You will receive emails from us at each step of your order. If you have not received an email regarding an update, please select 'track my order' in our help centre.
Do you price match?
At Strand, we want to offer the best prices on our great quality products. With our Price Match Policy, we’ll happily match any competitor’s price for the same in stock product. For our online customers, before making your purchase please contact our
My credit card details are not being accepted
Please check if all the relevant information, such as credit card number, expiry date and CCV, are correct and that your name appears exactly the same as on the card. If everything is correct and you are still experiencing difficulties, please check
My AfterPay account details are not being accepted
Please check that your details are correct, and if you are still experiencing difficulties, please contact Afterpay Customer Service at 1300 100 729.
My PayPal account details are not being accepted
Please ensure that your details are correct, and if you are still experiencing difficulties, please contact PayPal Customer Service.
My Humm account details are not being accepted
Please check that your details are correct, and if you are still experiencing difficulties, please contact Humm Customer Service.
How secure is my personal information?
We value your privacy and work hard to ensure that your details are safe and secure. Learn how we keep your details secure in our privacy statement.
Do you allow corporate orders?
Yes, we do! Businesses can purchase in large quantities, with at least 10 items. If you are interested in buying items for your conferences, company-wide events and more, please reach out to us through the following methods so that we can help make t
Do you offer student discounts?
Yes, we offer discounts for students when purchasing items from Strandbags! Get 10% off at Strandbags with Student Beans. Simply use our Strandbags student discount code at the checkout or in store to get the additional 10% off your purchase. Terms a
Having trouble creating an account or logging into Student Beans?
If you are having trouble with your account on Student Beans, please visit their help centre by clicking here.
How do I change my order?
If you have made an error on your online order, please let us know here as soon as possible, and we will try to amend it.
How do I cancel my order?
If you would like to cancel your order, please let us know here. Please note that we are only able to cancel orders before it is shipped. Once your order has been cancelled, please allow 3-5 working days for the refund to be processed to your account
I am buying a gift, but I don't want to include the receipt
Do not worry because we will make it happen! If your order is a gift being delivered to someone else, simply tick the box in Step 2: Shipping of checkout that states "Tick here if this is a gift. We will send your receipt via email and you can add a
My shipping box is empty even though I added an item to it
Your shopping bag will time out after 30 minutes. If this happens, you will have to re-add your items and try again. Apologies for any inconvenience caused by this.