What is your return policy?Updated a month ago
Our Return policy which is written on the bottom of our receipt is as follows.
We will gladly accept product returns where:
- The product is faulty.
- The product does not fit the purpose for which it is commonly bought.
- The product does not match the sample description.
With your original receipt - You will be entitled to a repair (luggage only), an exchange, a refund or a credit note.
If you have changed your mind, and provided that the products are returned in their original condition with tags and within 30 days of purchase, we will offer:
With your original receipt - you will be entitled to an exchange, a refund or a credit note.
Goods purchased at Strandbags Factory Outlet Stores may only be returned to Strandbags Factory Outlet Stores for refund or exchange.
Goods purchased at Strandbags Factory Outlet Stores may only be returned to Strandbags Factory Outlet Stores for refund or exchange.
In case you have other reasons or problems with your purchase, other than a change of mind, please reach out to us at 1800 773 777 or [email protected].