Strand Customer Help Center

<p id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 8px; color: rgb(0, 0, 0); font-family: BuenosAiresWeb, -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Noto Sans&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">In case you are not thrilled with your purchase, we allow exchanges within 30 days from the time of purchase. You can visit any Strandbags store near you, and they will be able to assist you. Please see our <a href="https://www.strandbags.com.au/store-locator" style="box-sizing: border-box; color: inherit; background-color: transparent; text-decoration: underline; transition: all 0.2s ease-in-out 0s;">store locator</a> to find stores in your area. Unfortunately, we do not allow exchanges via Australia Post.<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 8px; color: rgb(0, 0, 0); font-family: BuenosAiresWeb, -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Noto Sans&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Exchanges with a Receipt: An exchange will be offered provided that the products are returned in original condition, with tags attached.<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 8px; color: rgb(0, 0, 0); font-family: BuenosAiresWeb, -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Noto Sans&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Exchanges without a Receipt: An exchange will be offered (to the current value of the item) provided that the products are returned in original condition, with tags attached.&#xA0;<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 8px; color: rgb(0, 0, 0); font-family: BuenosAiresWeb, -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Noto Sans&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 8px; color: rgb(0, 0, 0); font-family: BuenosAiresWeb, -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, &quot;Noto Sans&quot;, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Products purchased at Strandbags Factory Outlet Stores may only be returned to Strandbags Factory Outlet Stores for refund or exchange.

In case you are not thrilled with your purchase, we allow exchanges within 30 days from the time of purchase. You can visit any Strandbags store near you, and they will be able to assist you. Please see our store locator to find stores in your area.

What is your exchange policy?

Returns & Exchanges

How can I get my receipt?

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How do I provide feedback about my experience?

What are the Terms of the current promotion?

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Do you offer Laybys in store?

Why haven't you responded to my email?

FAQs

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How do I login to my Strand+ Account?

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I am having difficulties with my loyalty account

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When will I receive my loyalty voucher?

How to apply my 10% birthday voucher

I'd like to add a transaction to my loyalty account

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Strand+ Loyalty Program

The item I want is out of stock/not available

I have a question regarding a product

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I'd Like To Know The Current Promotions

Browsing

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How will I know if my order is successful?

I still have not received my order confirmation email

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Do you price match?

My credit card details are not being accepted

My AfterPay account details are not being accepted

My PayPal account details are not being accepted

My Humm account details are not being accepted

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Having trouble creating an account or logging into Student Beans?

How do I change my order?

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My shipping box is empty even though I added an item to it

I've Been Overcharged

The item I bought is now on sale

Product Quality

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Credit notes

Purchasing

How do I choose to pick my order up in store?

How much will picking up my order cost?

How long will the pick up option take?

How do I change my click & collect location?

I want to change my delivery to a pick up

Click and Collect

How do I change my delivery address?

How can I track my order?

How much does delivery cost?

Can my order be delivered to a PO Box/locker?

Do you ship internationally?

How long will my delivery take to get to me?

What if I am not at home when my order arrives?

Do I need to sign for delivery?

The item I received is not what I ordered?

I am missing an item in my order

The item I received is damaged

I want to change my pick up to a delivery

My order is marked as "delivered" but I haven't received it

Delivery

How do I exchange if I purchased online?

How do I exchange if I purchased in store?

What is your refund policy?

How do I return items if I purchased them in store?

How do I return items if I purchased them online?

What if the item is faulty?

Collaboration

Charity Donation

Other

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What is your exchange policy?Updated 2 months ago