All articles

How do I return items if I purchased them online?Updated a year ago

Items purchased from our online store can be returned to any of our stores within 30 days of receipt. You must have proof of purchase and the credit card used to make the online purchase (if you paid via credit card) when returning the goods. Refunds can only be processed to the same credit card that was used in the purchase transaction.


Return Item In Store

You can visit any Strandbags Store (even if the item was purchased from a different branch) and return the item with the receipt within 30 days. Once the refund has been processed, please allow 1-3 working days for this to reflect in your account. Click here to find the most convenient store for you to return your items.


Return Item Via Australian Post

        • Please complete all relevant details on the Returns Slip, including the reason for the return.
        • Securely repack the items being returned in the original packaging and include the completed Returns Slip. The Returns Label received with your order should be fixed over the original delivery label on the front of your parcel.

      To arrange a return please visit our returns portal here 

      • Please note that we cannot refund the cost of postage and packing for items deemed by you to be unsuitable. Also, we will be unable to make a refund in the event that your parcel is lost without sighting Your Certificate of Posting. Please allow up to 14 business days for your return to be received and processed.

In case you have other reasons or problems with your purchase, other than a change of mind, please reach out to us at 1800 773 777 or [email protected].

Was this article helpful?