How do I return items if I purchased them in store?Updated 22 days ago

If you are not completely satisfied with your purchase, you can return the items within 30 days of receipt by visiting a Strandbags store or via Australia Post.

Return Item In Store

You can visit any Strandbags Store (even if the item was purchased from a different branch) and return the item with the receipt within 30 days. Once the refund has been processed, please allow 1-3 working days for this to reflect in your account. Click here to find the most convenient store for you to return your items.

Return Item Via Australia Post

• • Please complete all relevant details on the Returns Slip, including the reason for the return.
  • Securely repack the items being returned in the original packaging and include the completed Returns Slip. The Returns Label received with your order should be fixed over the original delivery label on the front of your parcel.

To arrange a return please visit our returns portal here.  

Please note that we cannot refund the cost of postage and packing for items deemed by you to be unsuitable. Also, we will be unable to make a refund in the event that your parcel is lost without sighting Your Certificate of Posting. Please allow up to 14 business days for your return to be received and processed.

Products purchased at Strandbags Factory Outlet Stores may only be returned to Strandbags Factory Outlet Stores for refund or exchange.