Full Returns PolicyUpdated 2 months ago
Our Return policy which is written on the bottom of our receipt is as follows. Please note you can return your purchase at any of our Strandbags stores:
Faulty Goods
We will gladly accept product returns where:
-The product is faulty.
-The product does not fit the purpose for which it is commonly bought.
-The product does not match the sample description.
With your original receipt - We will offer a repair (luggage only), an exchange, a refund or a credit note.
Without your original receipt - We will offer a credit note or exchange for the current value of the item.
Change of Mind Return
If you have changed your mind, and provided that the products are returned in their original condition with tags attached and within 30 days of purchase, we will offer:
With your original receipt - We will offer a repair (luggage only), an exchange, a refund or a credit note.
Without your original receipt - We will offer a credit note or exchange for the current value of the item.
Goods purchased at Strandbags Factory Outlet Stores may only be returned to Strandbags Factory Outlet Stores for refund or exchange.